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Privacy Policy

Last Updated: November 2025

This Privacy Policy describes Our policies and procedures on the collection, use, and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.

We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

Personal Information: When you register and create an account, we collect your company name, commercial name, email address, contact person name, WhatsApp number, street address, emirates location, and trading license information.

Vehicle Information: If you're a car rental provider, we collect details about the vehicles you list, including brand, model, year, mileage, description, pricing (daily, weekly, monthly rates), kilometer limits, car images, and car license documents (front and back photos).

Booking Data: We collect information about bookings you make or receive, including booking dates, times, partner information, booking status, notes, and calculated pricing.

Usage Data: We collect information on how you interact with Swaply B2B, including app usage analytics, feature usage statistics, performance metrics, and error logs to improve our services.

Device Information: We collect device type (iOS, Android, Web) and push notification tokens to deliver real-time notifications about booking events and platform updates.

3. How We Use Your Information

To Provide and Improve the Service: We use your information to facilitate bookings between partners, manage your vehicle fleet, track availability, process transactions, and improve platform functionality.

To Verify Partner Accounts: We use your business information and trading license to verify your legitimacy as a car rental company, hotel, or concierge service, and to approve or reject partner accounts.

To Communicate with You: We send booking notifications, system updates, and important service communications via push notifications and email.

For Analytics and Development: We analyze usage patterns to improve app performance, understand user behavior, fix bugs, and develop new features.

For Security and Compliance: We use information to protect against fraud, enforce our Terms of Service, and comply with legal requirements in the United Arab Emirates.

4. Data Security

We implement industry-standard security measures to protect your information, including encryption of data in transit and at rest, secure authentication, access controls, and regular automated backups. However, please be aware that no internet transmission is completely secure, and we cannot guarantee absolute security.

5. Sharing of Information

With Other Partners: Basic partner information (commercial name, contact information if shared) is visible to other verified partners to facilitate bookings and business transactions.

With Service Providers: We may share information with third-party vendors who support Swaply B2B's operations, including cloud storage providers, authentication services, and analytics platforms.

For Legal Purposes: We may disclose information as required by law, to respond to legal requests, or to protect the rights and safety of Swaply B2B, our users, or the public.

We Do Not Sell Your Data: We do not sell, rent, or trade your personal information to third parties for marketing purposes.

6. Your Rights

Access and Correction: You can access and update your personal information through your account settings in the app or on our website.

Data Deletion: You can request deletion of your account and associated data by visiting our account deletion page or by contacting us at support@swaplypro.com.

Opt-Out of Notifications: You can opt-out of push notifications through your device settings, though this may limit your ability to receive important booking updates.

Data Export: You can request a copy of your data by contacting us at support@swaplypro.com.

7. Cookies and Tracking Technologies

Swaply B2B uses cookies and similar technologies on our website to improve functionality and analyze usage patterns. You can manage cookie preferences in your browser settings, though some features may be limited.

8. Data Retention

We retain your information for as long as your account is active or as needed to provide services. We may retain certain information for longer periods as required by law or for legitimate business purposes.

9. Children's Privacy

Our Service is intended for business use by verified partners who are 18 years or older. We do not knowingly collect information from individuals under 18 years of age.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

11. Changes to This Policy

We may update our Privacy Policy periodically. We will notify you of significant changes through our website or via email. Your continued use of Swaply B2B after changes indicates acceptance of the revised policy.

12. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at: